If you have any questions about the program or your orders, please contact ronaldowens@livenation.com and katiaperez@livenation.com

Step 1: Complete the Venue Onboarding Form

Step 2: Review Products, Pricing & Plan Order

Visit the Aesop page to view available products, pricing, and order deadlines.
All items must be ordered by the case (case sizes and pricing are listed in the order form). For example, if ordering 1 case of Shampoo 500mL, you will receive a total of 6 shampoo bottles.
Plan your order in advance and review total costs with your GM to obtain approval.

Step 3: Place Order Using the Order Form

Enter your information, select your venue profile, and add products by inputting quantities and clicking “Add to Order.”
Shipping and tax costs vary by location and order and will be confirmed by Aesop prior to finance ICJE. An estimated placeholder will be included in each order.
Review your order, then confirm and submit.

Step 4: Order Processing & Confirmation

Once submitted, you’ll immediately receive an initial invoice (with placeholder shipping & tax to be finalized with Aesop).
Payment is automatically processed through finance using the ICJE code provided during the order. No additional action is required for payment or reconciliation. Please do not allow your venue’s finance department to submit payments for these.
Once your order ships, you will be sent the final invoice and tracking details.
Once your order has been submitted, you can check the status at any time here.
If any products happen to arrive damaged, please report the damaged items here and replacement will be shipped.

Sign In Guide